FAQ
Q1:Are you a factory?
Yes, we have own factory. Our price is very competitive. We use the best 3D technique to design and molding and have been providing best solutions to customers. For OEM & ODM, with professional designer and R&D team, You will trust Mass Jewelry is the best partner you are looking for.
Our factory:
Q2: What information should I offer if I want to get a quotation?
1)Yes, we welcome sample order to test and check quality.
Mixed samples are also acceptable. Please contact our sales for a stock list.
2)After the price is confirmed, you can require samples to check the goods quality.
Customer is responsible for the express freight.
3)For sample making, sample and mold charges will be applied (If needed).
Final price will be confirmed after the final sample confirmed by customer.
It's different from each country,just tell us what's the declared value you want,you shall get the goods by low custom tax.
Q6: If there is broken products?
Each products checked carefully by our professional QC team, but the delivering process is uncontrollable.Dont't worry about it, contact us in timely and take photos, we will help going solve this case. Mostly it will be make discount or refund used by next order.
Q7: How do you ship the orders?
a)By DHL, FedEx, UPS, TNT, EMS and so on.
b)Freight forwarder appointed by customer.
c)We also have cheap shipping forwarder if needed.
Q8: Can you sign NDA?
Yes, of course, almost our customer signed NDA.